Home » Delivery & Returns

Delivery-

Delivery charges will be applied in addition to the prices for the items you are purchasing. There are two different options for delivery:

  1. Flat rate shipping will be sent 1st class (signed for) and costs £3.40 for the UK and sent tracked for international costing £15
  2. Free shipping is available at certain times of the year and will be sent out second class for the UK and standard for International orders

All deliveries aim to be dispatched the following business day from when the order was placed and should arrive within 3 to 5 days in the UK and within 7 days for international.

 

Returns-

If you change your mind about any items purchased you can return them to us within 14 days, provided:

  1. The items are unused and in original packaging
  2. You send an email to sales@katherena.com to inform us

We will refund the price that you paid for the items taking into account any discounts or promotions applied when you purchased the items. The refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the Items.

The above does not affect your statutory rights.